Frequently Asked Questions

Your Questions Answered

FAQs

Frequently Asked Questions

Order & Payments

1. When will my payment be processed?

Payments are processed immediately upon placing an order. You'll receive a confirmation email once your payment is completed.

2. What payment methods do you accept?

We accept major credit cards, PayPal, and other secure online payment options.

3. Can I change my payment method after placing an order?

Unfortunately, once an order is placed, the payment method cannot be changed. You may need to cancel the order and place a new one with the preferred payment option.

4. Is my payment information secure?

Yes, we use secure encryption and comply with industry standards to ensure your payment information is protected.

5. How can I get a refund if I cancel my order?

Refunds are processed to the original payment method once your cancellation is confirmed. Depending on your payment provider, it may take 3-5 business days to reflect in your account.

Shipping & Returns

1. How long does shipping take?

Shipping times vary by location, but typically range from 5-10 business days. Tracking information will be provided upon shipment.

2. Do you offer free shipping?

Yes, we offer free shipping on orders over a certain amount. Check our shipping policy for details on qualifying purchases.

3. Can I return an item if I’m not satisfied?

Yes, we have a hassle-free return policy. You can return items within 30 days of receiving your order, provided they are in original condition.